s

FAQs

I want to change something on my order. How can I do that?

If you need to change or cancel your order, please contact Blur immediately via email or phone for further assistance. 

 

I am unsure of the sizing or the fit of a merchandise. Where can I find information on this?

Please see our size guidelines under customer care for general information on our sizing. If you are still unsure of the sizing or the fit of the merchandise, please contact Blur via email or phone to get further assistance. 

 

Can I return or exchange items that were purchased on sale?

Products under sale are final and cannot be exchanged or returned. Please see our refund policy.

 

How long does it take to process my return?

Blur will issue a full refund once the returned merchandise has been inspected for signs of damages, cleared from inspection, and has been accepted by Blur. Please see our Returns and Refunds policy page. Please note that this does not include the shipping fee, and the bank may require additional days to process and post this transaction to your account once they have received the information from Blur. 

 

When will my order be shipped?

Shipping times may vary depending on the shipment selection chosen by the customers. Orders are not shipped on the weekends or holidays. 

 

Where is my order confirmation?

Once you have placed your order, you will receive a confirmation via email to the email address that was entered on the Blur website. 

If you have further questions and need more assistance, please contact us via email at order@blurleather.com or via phone at 310-55-6979.